Give Credit Where Credit Is Due

“Clients do not come first, Employees come first.  If you take care of your employees, they will take care of the clients” a statement made by Richard Branson that has never been more true to the point. 

We all want to feel confident and competent in our work. Much of that confidence will come from putting in the time and attention that is needed to do a good job, being open to learning and development, and having a healthy level of self awareness.

But you, as a owner or manager, also play a powerful part in your team members’ confidence. If you give “credit where credit’s due,” , you will reinforce what your people know to be true, and encourage them where they have doubts. However, if you rarely acknowledge “a job well done,” or constantly criticize them, there’s a risk that their motivation will slip away.

You might wonder why you should bother to boost your team members’ self esteem. After all, aren’t they just doing what’s expected of them? Sport shows us that teams are not just satisfied with their achievements, instead, they want and expect more success, and go on performing well. That pattern is just as clear in the workplace, so acknowledging and celebrating achievement is part of building a successful and effective team.

Your staff is the basis of your success. Reward and incentivise to develop a motivated and happy team.  A motivated and happy team will lead to happy customers and productivity, which leads to success.  Listen to and look after your team and be sure to give credit where credit is due.

If you would like any further advice then contact me here at steven@garrardslondon.com.au or 0439 964 020.

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